Privacy & Cookie Policy — Ibley.nl
Table of Contents
- 1. Who are we?
- 2. What personal data do we process?
- 3. Purposes and legal bases
- 4. Sharing personal data with third parties
- 5. Cookies and similar technologies
- 5.1 Functional cookies
- 5.2 Analytical cookies
- 5.3 Marketing and tracking cookies
- 5.4 Social media cookies
- 6. Managing cookie settings
- 7. Newsletter and email marketing
- 8. Retention periods
- 9. Data for returns and defect reports
- 10. Security of personal data
- 11. Your rights
- 12. Filing a complaint
- 13. Amendments
1. Who are we?
Ibley
Beatrixpark 24
7101 BN Winterswijk
The Netherlands
Email: info@ibley.nl
WhatsApp customer service: +31 6 17738872
Chamber of Commerce (KvK) number: 87855143
VAT number: NL004521700B56
2. What personal data do we process?
- First and last name
- Address details
- Email address
- Phone number
- IP address
- Order details
- Payment details (via payment providers)
- IBAN (for refunds)
- Communication via email and contact form
- Uploads such as photos and videos for defect reports
- Business data (such as company name and VAT number)
3. For what purpose and on what legal basis do we process personal data?
We process your personal data for, among other things, the following purposes:
- Handling orders
- Processing payments
- Shipping orders
- Customer service and communication
- Returns and defect handling
- Complying with legal obligations
- Improving our website and services
- Marketing and analysis purposes (subject to consent)
Legal bases include:
- Performance of the contract
- Legal obligation
- Legitimate interest
- Consent
4. Sharing personal data with third parties
We only share your data when necessary.
Webshop & payments
- Shopify
- Mollie
- Klarna
- iDEAL
- Credit card companies
Shipping & fulfilment
- PostNL
- DHL
- Bpost
- Smart Fulfilment
Customer service & IT
- Email (Apple Mail via Vimexx)
Marketing & analysis
- Google Analytics
- Google Ads
- Facebook & Instagram (Meta)
Disputes & quality mark
- WebwinkelKeur
Where necessary, data processing agreements have been concluded with these parties.
5. Cookies and similar technologies
Ibley.nl uses cookies, pixels, and similar technologies. Cookies are small text files that are stored on your device.
5.1 Functional cookies (necessary)
- Proper functioning of the webshop
- Remembering your shopping cart
- Saving cookie preferences
- Website security
5.2 Analytical cookies
We use tools including Google Analytics for statistics and website improvement.
- Partially anonymized IP address
- Browser and device information
- Pages visited
- Click and usage behavior
5.3 Marketing and tracking cookies
These cookies are used for advertisements and remarketing:
- Google Ads
- Facebook & Instagram (Meta Pixel)
Marketing cookies are only placed after you have given your consent.
5.4 Social media cookies
Social media buttons may place cookies via external platforms such as Facebook and Instagram. The privacy policies of these platforms apply to these cookies.
6. Managing cookie settings
During your first visit, you can set your preferences via the Shopify cookie banner. You can change your consent at any time via the cookie banner or through your browser settings.
7. Newsletter and email marketing
When you subscribe to our newsletter, we use your email address to inform you about offers and news. You can unsubscribe at any time using the unsubscribe link.
8. Retention periods
- Administration: 7 years
- Email correspondence: maximum 2 years
- Marketing data: until unsubscription
- Customer data without an active relationship: as long as necessary
No customer accounts are created on Ibley.nl.
9. Data for returns and defect reports
- Photos and videos
- Description of the problem
- Technical information
This data is used exclusively for assessment and handling.
10. Security of personal data
We take appropriate technical and organizational measures to secure your data.
11. Your rights
- Access
- Correction
- Deletion
- Restriction of processing
- Objection
- Data portability
- Withdrawal of consent
You can contact us for this at info@ibley.nl.
12. Filing a complaint
You can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):
https://autoriteitpersoonsgegevens.nl
13. Amendments
We reserve the right to amend this privacy and cookie statement. Please check this page regularly.