Return policy

Register your return via the withdrawal form at the bottom of this page. Once the form has been submitted, you will immediately receive return instructions via email.

Pack the product securely, preferably in its original packaging. Include a note with your order number and name. Then, send the return to the return address specified in the email and keep your proof of shipment until your return has been fully processed.

Please note: send your return within 14 days of registering it.

Return address:
Ibley.nl
Beatrixpark 24
7101 BN Winterswijk
The Netherlands

Do you have a defect or technical issue with your product?

Please send an email immediately to:

defect@ibley.nl

Always include the following in your email:

• Order number
  
• Full name
  
• Description of the defect or problem
  
• When does the problem occur?
  
• Photos and/or videos of the problem (if possible)
  

A specialist will process your report and assist you with an appropriate solution, such as troubleshooting, replacement, repair, or a return procedure.

Then send an email to:

service@ibley.nl

Please include:

• Order number
  
• Photos of the packaging
  
• Photos of the product
  
• Photos of the damage or missing parts
  

Our specialist will assess your report and assist you further.

As a consumer, you can cancel your order within 14 days of receipt.

After notifying us of your return, you have another 14 days to actually send the product back.

In case of withdrawal (you change your mind):

• Return costs are at your own expense
  
• The risk of the return shipment lies with you until we have received the product
  

In case of a defective product:

• Your report will be assessed by a specialist
  
• In many cases, you will receive a free return label
  
• This depends on the situation and assessment

If examination shows that:

• There is no defect, and
  
• The problem was caused by use, damage, improper installation, configuration, or an incorrect report, we may charge you reasonable examination and return costs.
  
  You will always be informed of this in advance.

• The right of withdrawal expires if the seal has been broken
• Only unopened and sealed hygiene products can be returned

The product must:

• Be as complete as possible
  
• Be securely packaged
  
• Preferably be in its original packaging
  

Damage caused by poor packaging upon return may be charged to you.

This is subject to cancellation:

• Return costs are at your own expense
  
• Any additional costs may be charged

If a shipment cannot be delivered due to an incorrect or incomplete address:

• Any additional shipping and administration costs will be borne by the customer

In the event of withdrawal:

• You will receive your refund within 14 days of withdrawal at the latest
  
• We may withhold the refund until we have received the product
  
  or you have provided proof of return

If you initiate a payment dispute without contacting us first and it proves to be unfounded,

we may charge you for any resulting costs, to the extent permitted by law.

For business customers, the following applies:

• No right of withdrawal
  
• Returns only after prior approval
  
• Return and inspection costs are at the expense of the business customer
  
• Report complaints within 7 days of delivery

You can download the withdrawal form here.

You can use this form instead of the return form at the bottom of this page to exercise your right of withdrawal (cooling-off period).