Shipping Policy

We ship orders to the following countries:

• Netherlands
  
• Belgium
  

Other countries are currently not supported.

We use professional shipping and fulfillment partners, including:

• PostNL
  
• DHL
  
• Bpost
  

The chosen carrier depends on the delivery address and the type of shipment.

You can always see the shipping costs in advance during checkout.

The Netherlands

• Standard shipping (letterbox): € 1.95, free from € 15
• Shipping with track & trace: € 3.95, only € 1.95 from € 15

We send most items by letterbox post, so you do not need to stay home for delivery. Would you like to be able to track your shipment? If so, choose shipping with track & trace at checkout.

Belgium

• Shipping with track & trace: € 6.95, free from € 35

We always send orders to Belgium as a package with track & trace.

We do our best to ship your order as quickly as possible. Indicative delivery times are:

• The Netherlands: 1–3 business days
  
• Belgium: 1–3 business days
  

These delivery times are indicative and may vary due to high volumes at carriers, public holidays, or other external circumstances.

Yes. If available, you will receive a shipping confirmation via email with a track & trace code after dispatch.

Please note:

• For some mailbox shipments, no or limited tracking is available.
  
• The availability of tracking depends on the selected shipping method.

Many of our products fit through the letterbox. In that case:

• you do not need to stay at home
  
• the order will be delivered directly
  

Larger or heavier orders are shipped as a regular parcel.

If you are not at home, the carrier may:

• deliver the package to your neighbors, or
  
• drop it off at a collection point
  

The exact delivery method depends on the carrier. Please refer to the track & trace information for this.

The customer is responsible for entering the delivery address correctly and completely.

If a shipment cannot be delivered due to an incorrect or incomplete address:

• the shipment may be returned
  
• additional shipping and administrative costs may be charged to the customer

In exceptional cases, a shipment may be delayed. This can be caused by, for example:

• high volume at carriers
  
• public holidays
  
• weather conditions
  

In that case, we recommend checking the track & trace first. If the shipment still does not arrive, please feel free to contact us.

In the event of a loss, we will initiate an investigation with the carrier if necessary.

We will keep you informed of the progress and work with you to find a suitable solution.

In the event of force majeure, such as extreme busy periods, strikes, weather conditions, or other external factors, delivery times may vary.

No rights can be derived from such delays.