FAQ

You can easily place an order through our online store. Add the product you want to your shopping cart and follow the steps at checkout to complete your order.

Please contact us as soon as possible at info@ibley.nl. Once an order has been processed or shipped, it may no longer be possible to change or cancel it.

You can pay with us using iDEAL, credit card, Klarna (pay later), and other payment methods via Mollie.

Yes. Payments are processed through secure payment providers such as Mollie and Shopify. We do not store your payment details.

Netherlands: 1–3 working days
Belgium: 2–3 working days

These are estimated delivery times and may vary due to high demand or external circumstances.

You will always see the shipping costs in advance, during checkout.

The Netherlands

• Standard shipping (letterbox delivery): € 1.95, free on orders over € 15
• Shipping with track & trace: € 3.95, only € 1.95 on orders over € 15

We send most items as letterbox mail, so you don’t have to stay home for delivery. Would you like to track your shipment? Choose shipping with track & trace at checkout.

Belgium

• Shipping with track & trace: € 6.95, free on orders over € 35

We always send orders to Belgium as parcels with track & trace.

We ship with PostNL, DHL and Bpost.

If available, you will receive a Track & Trace code by email. Some mailbox deliveries do not have (full) tracking available.

Please contact us at info@ibley.nl. If necessary, we will start an investigation with the carrier and work with you to find a suitable solution.

Yes. As a consumer, you can cancel your order within 14 days of receipt (cooling-off period).

You can easily register your withdrawal via our returns page: https://ibley.nl/pages/retourbeleid-ibley-nl. You will also find the return instructions there. You can also use the withdrawal form (PDF).

You can download the withdrawal form below.

Ibley.nl
Beatrixpark 24
7101 BN Winterswijk
The Netherlands

In the event of a withdrawal, the return costs are for the account of the consumer. The risk of the return shipment lies with the consumer until we have received the product.

You will receive your money no later than 14 days after cancellation. We may withhold the refund until we have received the product or you have provided proof that the product has been returned.

For hygiene products (such as ear tips), the right of withdrawal is void if the seal is broken.

Send an email to defect@ibley.nl with your order number, a description of the issue, and, if possible, photos or videos. A specialist will assist you further.

If it turns out that there is no defect and the problem was caused by use, damage, or an incorrect report, reasonable inspection and return costs may be charged. You will always be informed of this in advance.

You are entitled to legal conformity. This means that the product must meet what you can reasonably expect. Any manufacturer's warranty does not affect this.

No, you can place an order without creating an account.

We handle your personal data with care. More information can be found in our Privacy & Cookies Policy.

Yes, you can also place business orders with us by entering your company details during checkout.

No. The right of withdrawal does not apply to business customers.

Returns are only possible with prior authorization. Return and inspection costs are at the expense of the business customer.

For general questions, please contact us at:
info@ibley.nl

For defects or technical issues:
defect@ibley.nl